Contact

Need help? Have you visited our self-service section already and still have a question? Please use one of our many convenient contact options.
contact

Email

Email is acceptable for general inquiries and submitting most completed documents. For account specific information without an attached document, please use Online Banking, Mobile Banking, or contact us via phone or in person.

Note: In order to maintain the security of your private information, we utilize an email solution that encrypts and protects our responses to you.

More Info

 


Phone

MainM-F: 7:00 a.m. - 6:00 p.m. ET989.835.7794 or 800.835.7794
YourRewards Hotline24/7844.7REWARDS or 844.773.9273
Lost or Stolen Visa® Debit/ATM Cards24/7888.241.2510 or 909.941.1398 if from outside the U.S.
Lost or Stolen Visa Credit Cards24/7866.820.4884 or 727.299.2449 if from outside the U.S.


Schedule Appointment

Schedule an appointment for in-person Midland lobby services. You will receive an email confirmation with your appointment details including items and/or documents required to complete the requested service. A representative may contact you prior to your scheduled appointment for additional information.

Click here to learn more about Business Account appointments.

 

Schedule Appointment

Dow Credit Union uses Microsoft Bookings for appointments. When scheduling an appointment, the domain will change to a Microsoft Office 365 web address.


Hours and Locations

ATMs

We have a number of ATM locations. Use our ATM Locator to find the one closest to you!

 

Saginaw Branch

5420 Gratiot Rd, Saginaw, MI 48638


Lobby Hours:
Monday - Friday: 9:00 a.m. - 5:00 p.m. ET*

Drive Thru Hours:
Monday - Friday: 9:00 a.m. - 5:00 p.m. ET**

* See the Holiday Hours section below for more specific information.
** Drive Thru ATM available 24-hours every day and on weekends.

 


Holiday Hours (2025)

DayDateHoliday NameHours
WednesdayJan 01New Year's Day (2025)Closed
SaturdayJan 18Martin Luther King Jr. Day WeekendClosed
MondayJan 20Martin Luther King Jr. DayClosed
MondayFeb 17President's DayClosed
FridayApr 18Good FridayClosed
SaturdayApr 19Easter WeekendClosed
SaturdayMay 24Memorial Day WeekendClosed
MondayMay 26Memorial DayClosed
FridayJul 04Independence DayClosed
Saturday Jul 05Independence Day WeekendClosed
SaturdayAug 30Labor Day WeekendClosed
MondaySep 01Labor DayClosed
ThursdayNov 27Thanksgiving DayClosed
FridayNov 28Day after ThanksgivingClosed
SaturdayNov 29Thanksgiving WeekendClosed
WednesdayDec 24Christmas Eve7:30 a.m. - 12:00 p.m. ET (Saginaw Branch opens 9.00 a.m.)
ThursdayDec 25Christmas DayClosed
WednesdayDec 31New Year's Eve7:30 a.m. - 12:00 p.m. ET (Saginaw Branch opens 9.00 a.m.)
ThursdayJan 1New Year's Day (2026)Closed

 

Mail

Dow Credit Union
P.O. Box 1649
Midland, Michigan 48641-1649

Fax

989.832.9283