Contact

Need help? Have you visited our self-service section already and still have a question? Please use one of our many convenient contact options.
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Email

Email is acceptable for general inquiries and submitting most completed documents. For account specific information without an attached document, please use Online Banking, Mobile Banking, or contact us via phone or in person.

Note: In order to maintain the security of your private information, we utilize an email solution that encrypts and protects our responses to you.

More Info

 

Phone

MainM-F: 7:00 a.m. - 6:00 p.m. ET989.835.7794 or 800.835.7794
YourRewards Hotline24/7844.7REWARDS or 844.773.9273
Lost or Stolen Visa® Debit/ATM Cards24/7888.241.2510 or 909.941.1398 if from outside the U.S.
Lost or Stolen Visa Credit Cards24/7866.820.4884 or 727.299.2449 if from outside the U.S.

Schedule Appointment

Schedule an appointment for in-person Midland lobby services. You will receive an email confirmation with your appointment details including items and/or documents required to complete the requested service. A representative may contact you prior to your scheduled appointment for additional information.

    Dow Credit Union uses Microsoft Bookings for appointments. When scheduling an appointment, the domain will change to Microsoft Office 365 domain.

    Schedule Appointment


    Hours and Locations

    ATMs

    We have a number of ATM locations. Use our ATM Locator to find the one closest to you!

     

    Midland Branch

    Hours

    Lobby:

    Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*

    Drive Thru:

    Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*

    Saturday: 9:00 a.m. - 1:00 p.m. ET*

    * See the Holiday Hours section below for more specific information.

    Saginaw Branch

    5420 Gratiot Rd, Saginaw, MI 48638

    Hours

    Lobby:

    Monday - Friday: 9:00 a.m. - 5:00 p.m. ET*

    Drive Thru:

    Monday - Friday: 9:00 a.m. - 5:00 p.m. ET**

    * See the Holiday Hours section below for more specific information.
    ** Drive Thru ATM available 24-hours every day and on weekends.

     


    Holiday Hours (2024-2025)

    DayDateHoliday NameHours
    TuesdayChristmas Eve7:30 a.m. - 12:00 p.m. ET
    WednesdayChristmas DayClosed
    TuesdayNew Year's Eve7:30 a.m. - 12:00 p.m. ET
    WednesdayJan 01New Year's Day (2025)Closed
    SaturdayJan 18Martin Luther King Jr. Day WeekendClosed
    MondayJan 20Martin Luther King Jr. DayClosed
    MondayFeb 17President's DayClosed
    FridayApr 18Good FridayClosed
    SaturdayApr 19Easter WeekendClosed
    SaturdayMay 24Memorial Day WeekendClosed
    MondayMay 26Memorial DayClosed
    FridayJul 04Independence DayClosed
    Saturday Jul 05Independence Day WeekendClosed
    SaturdayAug 30Labor Day WeekendClosed
    MondaySep 01Labor DayClosed
    ThursdayNov 27Thanksgiving DayClosed
    FridayNov 28Day after ThanksgivingClosed
    SaturdayNov 29Thanksgiving WeekendClosed
    WednesdayDec 24Christmas Eve7:30 a.m. - 12:00 p.m. ET
    ThursdayDec 25Christmas DayClosed
    WednesdayDec 31New Year's Eve7:30 a.m. - 12:00 p.m. ET
    ThursdayJan 1New Year's Day (2026)Closed

     

    Mail

    Dow Credit Union
    P.O. Box 1649
    Midland, Michigan 48641-1649

    Fax

    989.832.9283