Need help? Have you visited our self-service section already and still have a question? Please use one of our many convenient contact options.

A new chat experience is coming!

In the meantime, please use the form below.


Email is acceptable for general inquiries and submitting most completed documents. For account specific information without an attached document, please use Online Banking, Mobile Banking, or contact us via phone or in person.

Note: In order to maintain the security of your private information, we utilize an email solution that encrypts and protects our responses to you.

More Info



MainM-F: 7:00 a.m. - 6:00 p.m. ET989.835.7794 or 800.835.7794
1Call24/7989.835.7794 or 800.835.7794
YourRewards Hotline24/7844.7REWARDS or 844.773.9273
Lost or Stolen Visa® Debit/ATM Cards24/7888.241.2510 or 909.941.1398 if from outside the U.S.
Lost or Stolen Visa Credit Cards24/7866.820.4884 or 727.299.2449 if from outside the U.S.

Schedule Appointment

Schedule an appointment for in-person lobby services. Currently, we are accepting appointments for limited lobby services. Contact Dow Credit Union for more details at 989.835.7794 or 800.835.7794

  • Only the essential people required to complete the service will be able to enter the building.
  • You will receive an email confirmation with your appointment details including items and/or documents required to complete the requested service. A representative may contact you prior to your scheduled appointment for additional information.

Dow Credit Union uses Microsoft Bookings for appointments. When scheduling an appointment, the domain will change to Microsoft Office 365 domain.

Schedule Appointment

Hours and Locations

Main Office



Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*

Drive Thru:

Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*

Saturday: 9:00 a.m. - 1:00 p.m. ET*


*Dow Credit Union is closed: New Year’s Eve & Day (close at noon on December 30, closed December 31 and January 2), Martin Luther King Jr. Day (closed January 14 & 16), President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving (Thursday through Saturday), Christmas Eve & Day (close at noon on December 23, closed December 24 & 26)


We have a number of ATM locations. Use our ATM Locator to find the one closest to you!


Dow Credit Union
P.O. Box 1649
Midland, Michigan 48641-1649