Contact
A new chat experience is coming!
In the meantime, please use the form below.
Email is acceptable for general inquiries and submitting most completed documents. For account specific information without an attached document, please use Online Banking, Mobile Banking, or contact us via phone or in person.
Note: In order to maintain the security of your private information, we utilize an email solution that encrypts and protects our responses to you.
Phone
| Main | M-F: 7:00 a.m. - 6:00 p.m. ET | 989.835.7794 or 800.835.7794 |
| 1Call | 24/7 | 989.835.7794 or 800.835.7794 |
| YourRewards Hotline | 24/7 | 844.7REWARDS or 844.773.9273 |
| Lost or Stolen Visa® Debit/ATM Cards | 24/7 | 888.241.2510 or 909.941.1398 if from outside the U.S. |
| Lost or Stolen Visa Credit Cards | 24/7 | 866.820.4884 or 727.299.2449 if from outside the U.S. |
Schedule Appointment
Schedule an appointment for in-person lobby services. Currently, we are accepting appointments for limited lobby services. Contact Dow Credit Union for more details at 989.835.7794 or 800.835.7794
- Only the essential people required to complete the service will be able to enter the building.
- You will receive an email confirmation with your appointment details including items and/or documents required to complete the requested service. A representative may contact you prior to your scheduled appointment for additional information.
Dow Credit Union uses Microsoft Bookings for appointments. When scheduling an appointment, the domain will change to Microsoft Office 365 domain.
Hours and Locations
Midland Branch
Hours
Lobby:
Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*
Drive Thru:
Monday - Friday: 7:30 a.m. - 5:30 p.m. ET*
Saturday: 9:00 a.m. - 1:00 p.m. ET*
* See the Holiday Hours section below for more specific information.
Saginaw Branch
5420 Gratiot Rd, Saginaw, MI 48638
Hours
Lobby:
Monday - Friday: 9:00 a.m. - 5:00 p.m. ET*
Drive Thru:
Monday - Friday: 9:00 a.m. - 5:00 p.m. ET**
* See the Holiday Hours section below for more specific information.
** Drive Thru ATM available 24-hours every day and on weekends.
ATMs
We have a number of ATM locations. Use our ATM Locator to find the one closest to you!
Holiday Hours (2023)
| Day | Date | Holiday Name | Hours |
|---|---|---|---|
| Monday | New Year's Day Holiday | Closed | |
| Monday | Martin Luther King Jr. Day | Closed | |
| Monday | President's Day | Closed | |
| Friday | Apr 07 | Good Friday | Closed |
| Saturday | Easter Weekend | Closed | |
| Saturday | Memorial Day Weekend | Closed | |
| Monday | Memorial Day | Closed | |
| Tuesday | Independence Day | Closed | |
| Saturday | Labor Day Weekend | Closed | |
| Monday | Labor Day | Closed | |
| Thursday | Thanksgiving | Closed | |
| Friday | Day after Thanksgiving | Closed | |
| Saturday | Thanksgiving Weekend | Closed | |
| Friday | Christmas Holiday | Midland: 7:30 a.m. - 12:00 p.m. ET Saginaw: 9:00 a.m. - 12:00 p.m. ET | |
| Saturday | Christmas Holiday | Closed | |
| Monday | Christmas Day | Closed | |
| Friday | New Year's Holiday | Midland: 7:30 a.m. - 12:00 p.m. ET Saginaw: 9:00 a.m. - 12:00 p.m. ET | |
| Saturday | New Year's Holiday | Closed | |
| Monday | New Year's Day (2024) | Closed |
Dow Credit Union
P.O. Box 1649
Midland, Michigan 48641-1649