Electronic Signature (ESign) Disclosure and Agreement

Before you may use the Dow Credit Union online account opening, document delivery, retention, and signature process (defined herein) and Online Banking, you must agree to this ESign Disclosure and Agreement, the Dow Credit Union Account Agreement & Disclosures, Courtesy Pay Notice and the Online Banking Terms and Conditions (collectively the “Agreements”) as applicable. By consenting to the Agreements, you agree that Dow Credit Union can provide the documents described in this Agreement (the “Documents”) to you electronically through either Online Banking or through DocuSign (or another third-party vendor selected by Dow Credit Union). This ESign Disclosure and Agreement is required by the federal Electronic Signatures in Global and National Commerce Act (“ESign Act”) for us to provide you with an electronic version of the Agreements and the Documents.

For purposes of this Agreement, online account opening, document delivery, retention, and signature process shall mean the Dow Credit Union online platforms that allow consumers to apply for accounts and loans, receive, consent to, agree, and sign Agreements and Documents electronically. These online platforms may be provided by third parties on behalf of Dow Credit Union. Any third-party vendor used to provide these platforms may not be affiliated with Dow Credit Union and such use may be subject to separate terms and conditions of use. Dow Credit Union reserves the right to change third party vendors at any time with or without notice. Separate fees may apply.

Please review the Agreements carefully and keep a copy for your records. To retain copies of the Agreements and all Documents, please save them to the hard drive on your personal computer or you may print them using your browser print feature. You can access this agreement online at https://www.dowcreditunion.org/disclosures/esign/.

Documents

If you consent to this ESign Disclosure and Agreement, you are agreeing that Dow Credit Union may deliver any and all of the following Documents to you electronically through Online Banking or through DocuSign: (1) periodic statements for share/deposit accounts; (2) disclosures, notices and other documents required by law to be provided in connection with share/deposit account opening, use, or maintenance; (3) tax statements in connection with share/deposit and/or loan accounts; (4) disclosures, notices, and other documents required by law to be provided in connection with loan account opening, use, sale, servicing, or collection; (5) periodic statements for loan accounts; (6) disclosures, notices, and other documents required by law to be provided in connection with the opening, use, or maintenance of any service related to a deposit or loan account, such as online banking or bill pay; and (7) change in terms notices required by law for any share/deposit account, loan account or other service. You will need to select in Online Banking your election to receive periodic statements described in (1) and (5) above, notices described in (2), (4), (6) and (7) above and tax statements described in (3) above.

Specifically, Documents include, but are not limited to: annual percentage yield (APY) disclosures; renewal notices for certificates of deposit; overdraft protection notices; funds availability disclosures; hold notices on deposits; error resolution notices; fee schedules, transaction limits; initial disclosures under Regulation E and NCUA Part 707; Truth in Lending disclosures; Loan Estimates of loan costs; Closing Disclosures for loans; appraisals and other written valuations; account opening disclosures for home equity lines of credit; adverse action notices; privacy notices; credit insurance disclosures; and change in terms notices required by Regulation E, NCUA Part 707 and Regulation Z or any other law or regulation.

This Agreement applies to the Documents related to each and every consumer purpose loan, share/deposit account, and service for which you apply, obtain or will obtain from Dow Credit Union.

Confirmation of Consent - Phone and In Person

For members that consent to this Agreement in person or via telephone, you must confirm your consent electronically. To do so, you must take the following steps:

  1. Retrieve an email from Dow Credit Union in the designated inbox regarding your Document.
  2. Click the link provided in the email message.
  3. Review the message. We recommend that you also review the Agreement provided as part of the message.
  4. Click your agreement or consent to any Document.
  5. Click the button to continue and review documents.

Until you have confirmed your consent, you will continue to receive paper Documents.

Delivery of Documents

Some Documents will be provided through Online Banking or by email, while others will be provided through DocuSign or another third-party vendor selected by Dow Credit Union. For Documents sent through DocuSign, you will either receive Documents in-session (i.e. provided as part of the online account opening process) or you will receive an email when a Document is available for your review, consent, and signature. If the Document is not provided in-session, the email will provide you with a link to Dow Credit Union’s online platform where you will: (1) acknowledge receipt of the Document listed and your continued affirmation of the ESign Disclosure and Agreement, including the electronic signature provision below; and (2) apply your electronic signature.

Notice of Document Availability

If the Document is delivered by Online Banking, we will attempt to notify you by email to the address noted in your primary contact information listed in your Online Banking profile that a Document is available for viewing. However, your Documents will be available online regardless of whether or not you receive an email from us. It is your responsibility to Sign-in to Online Banking to access and view your Documents.

Paper Delivery of Agreements and Documents

You have a right to receive paper copies of the Agreements and each of the Documents. However, if you consent to this ESign Disclosure and Agreement, Dow Credit Union will not mail or otherwise deliver paper copies of Agreements and Documents to you, unless you specifically request a paper copy. To receive a paper copy, please request it in one of the following ways: in writing by mailing your request to PO Box 1649, Midland, MI 48641-1649; by calling 989.835.7794 or 800.835.7794; or by stopping in to Dow Credit Union. Fees and charges for copies may apply as outlined in the Account Agreement and Disclosures.

After you have indicated your acceptance of the terms and conditions of the Agreements, you cannot withdraw your consent to receive the Agreements electronically or any changes, alterations or amendments to this ESign Disclosure and Agreement and the Terms and Conditions of Online Banking. However, you can withdraw your consent to receive all Documents and changes, alterations or amendments to the other Agreements electronically in one of the following ways: in writing by mailing your request to PO Box 1649, Midland, MI 48641-1649; by calling 989.835.7794 or 800.835.7794; or by stopping in to Dow Credit Union. If you withdraw your consent to receive changes, alterations and amendments to the ESign Disclosure and Agreement and the Terms and Conditions of Online Banking, your Online Banking services will be terminated immediately. After your withdrawal is effective, Dow Credit Union will not provide the Documents selected electronically and, to the extent required by law, will provide them to you in paper or other non-electronic form.

Hardware and Software Requirements to Access and Retain Agreements and Documents

Most modern computers will work just fine for our ESIGN compliant access and delivery of electronic documents. But just to be thorough, this topic provides the minimum system requirements needed to enjoy the Dow Credit Union electronic delivery experience. To receive an electronic copy of the Agreements and Documents, you must have the following equipment and software:

  • A personal computer or other device which is capable of accessing the Internet. Your access to this page electronically verifies that your system/device meets these requirements.
  • A valid email account.
  • Compatible web-browsing software, which requires a current provider-supported web browser version of either Microsoft Edge, Google Chrome, Firefox, or Safari, with cookies enabled. Your access to this page in a browser electronically verifies that your browser and encryption software/device meet these requirements.
  • A current version of a program that accurately reads and displays PDF files (such as Adobe® Acrobat Reader®) Your access to pdf documents or consent within DocuSign electronically verifies that your system/device has the necessary software to permit you to receive and access PDF files.

To retain a copy of the Agreements and Documents, your device must have the ability to download and store both HTML and PDF files.

Notification of a Change in Email Address

You agree to notify Dow Credit Union immediately of any change in your email address. Notice must be given by changing your email address via Online Banking, visiting Dow Credit Union, or by completing and mailing the address change form available upon request from Dow Credit Union .

Electronic Retention of Records

You agree that Dow Credit Union, at its option, may retain the Agreements and Documents in electronic format only. This includes, but is not limited to, Documents pertaining to any loan you obtain from Dow Credit Union, including your note and mortgage. If retained electronically, the electronic copy shall be considered an original.

Changes to the Agreement

You understand and agree that Dow Credit Union retains the right, to the extent permitted by law, to amend the Agreements at any time without consent by providing you with written notice of such change electronically and in accordance with this ESign Disclosure and Agreement or via mail to your last known mailing address.

DocuSign, or other third-party vendor, may be used during the online account opening process, to provide lending products and services or conduct other business with you. When applicable, you agree that you are adopting the following as your “Electronic Signature”: 1) clicking “I Agree” or “I Consent” in connection with any Document; 2) by writing your signature via a mouse, finger, or stylus (depending on the signature style selected in the DocuSign system); and 3) by any other method permitted by Dow Credit Union and/or DocuSign to express consent or agreement to a Document. Further, you agree that the Electronic Signature is an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed and adopted by you with the intent to sign the Record/Document in accordance with the ESign Act. In addition, you agree that your Electronic Signature shall have the same effect as if you had signed the Document or electronic record in ink.

  • Via Online Account Opening Process
    By selecting the boxes within the online account opening process on the Agreement tab and clicking “Next”, you consent to the electronic delivery of the Documents and the Agreements, and the terms and conditions in the Agreements.
  • Via Online Banking Enrollment
    By clicking the “Accept” box on the registration page, YOU CONSENT to the ELECTRONIC DELIVERY of the Documents and the Agreements, and the terms and conditions in the Agreements.
  • Via Electronic Document Enrollment within Online Banking
    By clicking “I Agree” on the enrollment page under the Documents tab in Online Banking, YOU CONSENT to the ELECTRONIC DELIVERY of the selected Documents.
  • Via Online Loan Application Process
    By clicking “I Agree” at the end of the online loan application process, YOU CONSENT to the ELECTRONIC DELIVERY of the Documents and the Agreements, and the terms and conditions in the Agreements.

 

Rev. 09/15/22

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